04-03-2012 06:30 PM
It seems at least once a year ZipRealty does a website make-over, moving buttons, features and information all around. Some features go away entirely. Just when we get used to the layout and how to navigate the site, Zip re-arranges it and it takes us awhile to get re-oriented. This is sometimes frustrating because it's not necessarily a better layout or arrangement or even offering of information. I personally liked the way you had things before this current layout, but I am finally get use to this arrangement. Please... just let things be for a good long time so you don't keep frustrating consistent users of your site. I know you're just trying to make things better for us, but .... please, take a nice a long break.
04-05-2012 04:10 PM
Thank you for your feedback. We deeply apologize for any inconvenience the recent changes to our website have caused. Though change is rarely easy, we do believe that the recent changes we’ve made will eventually make your user experience even better than before. Client feedback played a huge role in these changes. Your experience on our website is our priority. Please, continue using our website, and we welcome any further feedback from you as you go.
Client Care Specialist